When you order a from us, most items are shipped from the brand direct. 

If you have purchased multiple items from different brands at the same time, each item will be sent separately, directly from each brand.

We manage all customer communications, so if you have any questions or issues with delivery of your item, please contact us here or email us at hello@another-now.com

DELIVERY METHODS
our brands use the following methods for your delivery:
  • Royal Mail/Parcelforce
  • DPD Green 
  • DHL Carbon Neutral 

Our research shows that these are the most eco friendly options. (we will continually re-assess this)

DELIVERY TIMES 
Our brands usually dispatch items within 1-2 business days of your order. 

Orders placed on a weekend or bank holiday day will be collected on the next working day.

Shipping can take between 3-7 days depending on where you and the brand is based. We are unable to control whether there are postal strikes or other  factors that may affect delivery time.

UK Next Day Delivery: Available on request for certain products - please email us at hello@another-now.com with your requirements prior to placing order, and we will confirm if it's possible.

If an item is made to order, delivery time will be indicated in the product's description.

DELIVERY DESTINATIONS & COSTS
We currently ship to the UK only.

Shipping is a flat fee of £4 per order (not per brand) 

DELIVERY CONFIRMATION

A delivery confirmation email will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.

If you experience a delivery issue which has not been resolved by the courier, please contact us at hello@another-now.com with your order no and track no.

INCORRECT ADDRESSES
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for any lost or stolen packages.

 

CUSTOMS
Customers in the UK should not be charged customs fees. If you are please get in touch at hello@another-now.com with your order no.

 

PACKAGING
Our brands prioritise eco-friendly packing which Another Now supports and encourages. We are working towards listing details of packaging on all product listings, so that you can understand how your package will arrive prior to ordering. In the meantime, please feel free to contact us for further information.


QUESTIONS
We're always available to help. Please contact us at hello@another-now.com and we will get back to you.